Before you order
Have a question before placing an order? Feel free to email us at email@example.com. We will get back to you within 48 hours.
Tracking your order
Email us at firstname.lastname@example.org with your email address and the order number you received. We will get back to you within 48 hours. Please DO NOT use Discord as a support channel.
Returning your order
We view customer satisfaction as paramount. In the case where an item needs to be returned or exchanged, we will honor return or exchange of products sold on thehoopsquad.com up to 15 days from when the product was received. All returned merchandise must be returned in new and unworn condition complete with all tags and trim. Upon return, a refund will be processed with 3 business days minus shipping cost. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.